Frequently Asked Questions
Return and Refund
1. How long do I have to return a product?
You can return your item within 30 days from the delivery date.
2. Is there a restocking fee for returns?
No, we do not charge any restocking fees.
3. How long does it take to receive a refund?
Once we receive the returned item, refunds are processed within 7 business days.
4. Who covers the return shipping costs?
Defective or Incorrect Items: If you receive a faulty or incorrect product, we will provide a return shipping label via email and cover the return shipping cost.
Voluntary Returns or Exchanges: For returns or exchanges made by choice, the customer is responsible for the return shipping fees.
5. What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately at support@tuzwa.com. To help us process your request faster, include clear photos showing the damage.
6. How do I return an item?
If you wish to return an item, please follow the steps below:
Download and print the Return Form.
Fill out the form completely and place it inside your return package.
Please send your return to the address provided below:
Return Address: Tuzwa Warehouse 1123 Dewitt St, Ellsworth, IA 50075, US
Ship your return using a trackable shipping method of your choice.
After sending the package, email the tracking number to our support team at support@tuzwa.com so we can monitor the delivery.
7. What is the extended return window for delivery delays?
If your order is delayed due to circumstances beyond our control, we may offer an extended return period. Any updated return window will be communicated clearly based on your specific order.
Shipping Policy
1. Where do you ship?
We currently deliver to the United Kingdom, the United States, and Australia.
2. Do you charge for shipping?
No, we provide free standard shipping on all orders.
3. When will my order be processed?
Orders are typically processed within 1–2 business days from the time they are placed.
Orders submitted after the daily cut-off time of 6:00 PM Central Time (CT) will begin processing on the next business day.
During busy periods such as holidays or promotional events, processing times may be slightly longer, but we will keep you updated.
4. How long does shipping take?
After dispatch, shipping time usually takes approximately 5–7 business days.
Please note that delivery times may vary depending on your location.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your shipment through our “Track Your Order” page.
Payment Methods
1. What payment methods are accepted?
Tuzwa offers a range of secure payment options for your convenience, including major credit and debit cards (Visa, Mastercard, and American Express), as well as Shop Pay, Apple Pay, Google Pay, and PayPal.
2. How is my payment information protected?
We prioritize your security. All transactions are processed using industry-standard encryption and security protocols to protect your sensitive information.
3. Will I receive a payment confirmation or receipt?
Yes, once your payment is successfully completed, you will receive a confirmation email with the details of your transaction. If you need an official invoice or receipt, feel free to contact us and we will be happy to assist and provide one.
Contact:
Company Name: Tuzwa
E-Mail: support@tuzwa.com
Contact Form: Click here
Phone Number: +1 2282256873
Address: 1123 Dewitt St, Ellsworth, IA 50075, US
Customer Service: Monday to Saturday between 9:00 AM – 6:00 PM Central Time (CT).
Customer service responds within 24 hours on business days.
Opening Hours:
Monday to Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed
Public Holidays: Closed