Shipping policy
Last updated: April 20, 2026
Quick Summary
Free Shipping: We offer free standard shipping on all orders to the United States, United Kingdom, and Australia.
Processing Time: Orders are usually processed within 1–2 business days (Monday to Saturday).
Shipping Time: Estimated at 5–7 business days (Monday to Saturday) after dispatch, depending on the destination.
Total Delivery Time: Most orders arrive within 6–9 business days (Monday to Saturday) from the date of purchase.
Order Tracking: A tracking number is provided for every shipment.
Issues: If your order arrives damaged or is delayed, please contact us promptly for assistance.
We are committed to providing a smooth, reliable, and hassle-free delivery experience for all our customers.
Shipping Destinations
We currently deliver orders to the United States, the United Kingdom, and Australia.
Shipping Costs
We offer free standard shipping on all orders, with no additional shipping charges.
Shipping Carriers
At Tuzwa, we collaborate with reliable shipping providers such as DHL, USPS, UPS, and FedEx to ensure secure and efficient delivery.
The carrier assigned to your order may vary depending on the destination, package size, and the most suitable shipping method available at the time of dispatch.
Our aim is to use the most appropriate and dependable service to support timely delivery of every order.
Order Processing Time
Orders are generally processed within 1–2 business days from the date of purchase.
Orders placed after the daily cut-off time of 6:00 PM Central Time (CT) will begin processing on the next business day.
Peak Periods
During high-demand periods, such as holidays or promotional events, processing times may be slightly longer than usual. If any significant delays occur, we will keep you informed.
Shipping Time
Once your order has been dispatched, shipping time is estimated at 5–7 business days.
Please note that shipping times may vary depending on your location and product availability.
Total Delivery Time
The overall estimated delivery time is 6–9 business days from the date the order is placed, including both processing and shipping periods.
Delivery timelines may vary based on destination and seasonal demand.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking number to follow your shipment through our “Track Your Order” page.
Damaged or Lost Orders
If your order arrives damaged or does not reach you within the expected delivery timeframe, please contact our customer support team. We will review the issue and assist you as quickly as possible with a replacement or a full refund.
Policy Updates
We may revise this policy from time to time. Any updates will become effective immediately once they are published on our website.
Contact & Opening Hours
If you have any questions or need assistance, you can reach us using the details below:
Contact:
Company Name: Tuzwa
E-Mail: support@tuzwa.com
Contact Form: Click here
Phone Number: +1 2282256873
Address: 1123 Dewitt St, Ellsworth, IA 50075, US
Customer Service: Monday to Saturday between 9:00 AM – 6:00 PM Central Time (CT).
Customer service responds within 24 hours on business days.
Opening Hours:
Monday to Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed
Public Holidays: Closed