Cuddle Koala | Weighted Plush Toy for Stress Relief with Soft Fabric | Realistic Design for Comfort and Calm

Orders are typically processed within 1–2 business days from the time they are placed.
Orders submitted after the daily cut-off time of 6:00 PM Central Time (CT) will begin processing on the next business day.
During busy periods such as holidays or promotional events, processing times may be slightly longer, but we will keep you updated.

Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your shipment through our “Track Your Order” page.

To initiate a return, please contact our support team at support@tuzwa.com
and include your order number, contact details, and the reason for your return.
Once your request is received, our team will review your case and send you a follow-up email with clear step-by-step instructions on how to proceed with the return. This will include details on the return process, any required documents, and the return address if applicable.
For damaged or incorrect items, please attach clear photos to your email so we can resolve the issue as quickly as possible.

Once we receive the returned item, refunds are processed within 7 business days.

If your item arrives damaged, please contact us immediately at support@tuzwa.com. To help us process your request faster, include clear photos showing the damage.